Exchanges may be necessary for a number of different reasons. If you find yourself in a position where you need to exchange an item from your order there are a few things you need to be aware of.
If it is a mailing issue where it got lost in transit just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address because we incur the cost.
If it is a sizing issue we will offer a one time free size replacement 1 size smaller or bigger than the original size on the order.
We do not offer size exchanges on baby onesies and all over print orders.
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what you received for quality control purposes and we can offer a refund or replacement.
Please contact us at firstname.lastname@example.org
Send products for return to:
My Divine Dog Designs
205-3326 Rock City Road
What we need to make a replacement order:
Please provide the customer name and email.
Please provide the order number
Please provide picture of wrong/ damaged item.
Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will print a replacement product and send it right out!
Returns in the US need to be sent back within 30 days of receiving the order or International within 60 days.